Verifier profiles

Every scan is recorded under a profile. Understanding profiles explains almost every unexpected refusal.

Your automatic profile

The first time the app opens, it creates a Public profile for the device without asking anything — named after the type and a short number, for example Public 7673. Nothing needs to be set up, and the profile carries no personal information.

Note · Why scans are attributed at all

Attribution is what makes an item’s history meaningful: it lets a brand see that a code was checked by five different shops rather than five times by one, and it is what allows custody of goods to be tracked as they move down a distribution chain.

Adding a professional profile

Purpose. Use credentials issued by a brand — typically a Control profile for inspections, or a Reseller profile for a trade partner.

Prerequisites. A username and password given to you by the brand or the platform administrator (see Control verifiers).

1. From the home screen, open Verifiers.
2. Select Add.
3. Choose the Type — for example Control.
4. Enter the Username and Password you were given.
5. Select Save.

Expected result. The profile appears in the list and becomes the active one. Scans are now recorded under it.

Adding a Control profile.

The active profile carries a green check.

Common errors

Message	Meaning	Resolution
Please select a type	No type chosen.	Pick the type your credentials belong to.
Username and password are required	A field is empty for a credential-based type.	Complete both fields.
Incorrect password!	The username exists but the password does not match.	Re-enter carefully; ask the brand to reset it if needed.
The verifier account is not valid!	No such profile exists, and this type does not allow self-creation.	Check the username, and that you selected the right type.
Could not add verifier	The request did not reach the server.	Check the network connection and try again.

Switching the active profile

On the Verifiers screen, tap the circle on the left of a profile card. It turns into a green check, the card is outlined, and the home screen updates to “Verifying as …”.

Warning · Check the active profile before you scan

A profile can only verify the code type it is entitled to. If a Control profile is active and you scan a consumer code, the scan is refused with You are not allowed to verify this code type — the item is not necessarily suspect. Switch to the right profile and scan again.

Removing a profile

Use the bin icon on the profile card. This removes the profile from this device only: the account itself and every scan already recorded under it are preserved. You can add it back at any time with the same credentials.