Managing your profile

Everything you can change about your own account, from the avatar menu → Profile.

The profile page — identity, timezone, verification ceilings and security.

Name and timezone

Your first and last name are what other users see beside the records you create — for example in the Created by column of the operations list. Both are required.

The Timezone setting governs every date and time displayed in the dashboard: operations, warnings, issuance dates, everything. Set it to the zone you actually work in so that “10:32” means what you expect. A live clock next to the field shows the current time in the selected zone.

Note · Leaving the timezone empty

If no timezone is set, AuthPlus follows the clock of the device you are using. That is usually right for one person, but it means two colleagues in different countries see different times for the same event.

Your verification ceilings

A ceiling is the number of times one of your codes may be verified before AuthPlus raises an over-verified warning. It is the main automatic anti-counterfeiting signal: a genuine item is normally checked a handful of times, while a code copied onto a thousand fakes is checked constantly.

Field	Applies to	Default
Max verifications — products	Codes on product batches	25
Max verifications — assets	Codes on individual valuables	25
Max verifications — files	Codes certifying documents	0 (disabled)

Setting a value to 0 disables the ceiling for that type — no over-verified warning will ever be raised. Files default to 0 because a public certificate is expected to be checked by many people.

Tip · Choosing a sensible number

Think about how often one physical unit is plausibly checked in its lifetime: the factory, the distributor, the shop, the buyer, and a few curious re-scans. For most retail products a value between 10 and 30 gives early warning without flooding you with false alarms. Raise it if legitimate re-checks are common in your channel.

Your personal ceiling takes precedence over the platform-wide default set by an administrator (Global settings).

Changing your password

Prerequisites. Either your current password, or access to your mailbox.

1. Open Profile and find the security card.
2. Enter your new password (at least 8 characters).
3. Prove it is you, in one of two ways:
   • type your current password; or
   • select the mail icon in the field to switch to Use a code instead — AuthPlus emails a 6-digit code to your own address, which you then enter. This is the route to take if you always sign in with email codes and have no password to recall.
4. Save.

Expected result. The password changes immediately and you stay signed in.

Warning · Other devices stay signed in

Changing your password here does not sign other devices out, and no confirmation email is sent. If you are changing it because you suspect someone else has access, use Forgot password from the sign-in page instead — that path does terminate every other session (Forgotten password).

Changing your email address

1. In Profile, enter the new address in the Change email card.
2. AuthPlus sends a 6-digit code to the new address. Read it there.
3. Enter the code to confirm.

Expected result. The address is updated at once and becomes your sign-in identity. Your password is unchanged.

Note · Nothing is sent to the old address

The change is confirmed only through the new mailbox; the previous address receives no notification. Make sure you typed the new address correctly — if the code never arrives, the address is wrong and the change simply does not happen.

Common errors

Message	Resolution
An account with this email already exists	Another account already uses that address. Choose a different one, or archive the other account first.
Invalid or expired code	Request a new code and enter the most recent one within 10 minutes.
Current password is incorrect	Shown when changing a password with the wrong current password. Use the emailed-code route instead if you are unsure.

Interface language and appearance

The top bar carries a language selector and a light/dark theme toggle. Both apply instantly, are stored on the device, and are independent of your account — so the same user can work in French on a laptop and in English on a phone.

EnglishFrançaisالعربية — right-to-left layout

Choosing Arabic mirrors the entire interface to a right-to-left layout. The language you pick also becomes the default language offered when generating label documents (Labels & exports).