Warnings

Automatic alerts on suspicious activity affecting your codes.

The warnings queue.

As a brand owner you see one kind of warning: over-verified codes. A warning is raised when one of your codes has been verified more times than the ceiling you set in your profile (Your verification ceilings) — the clearest automated signal that a code has been copied onto counterfeit goods.

Note · Other warning kinds exist, for administrators

Duplicate brand names and prohibited names are also detected, but they are reviewed by administrators rather than by you (Moderation). You may be contacted about one of your records as a result.

Handling a warning

1. Open Warnings. Pending items are shown by default; the sidebar badge counts them.
2. Read the entry: which code, which subject, and how many scans it has accumulated.
3. Cross-check it in Operations — filter by that code and look at where and how often it was scanned.
4. Decide:
   • Dismiss — the activity is legitimate. The warning is closed; the code keeps working.
   • Block — the code is compromised. It is archived, so it stops verifying at once and any further scan returns This product has been withdrawn.

A closed warning can be reopened later with Revert, which also restores a blocked code.

Status	Meaning
Pending	Awaiting your decision. Counted in the sidebar badge.
Dismissed	Judged legitimate. The code was left active.
Resolved	The code was blocked.

Tip · Tune the ceiling instead of dismissing repeatedly

If the same kinds of warning keep arriving and are always legitimate, your ceiling is too low for your distribution pattern. Raise it in Profile rather than dismissing warnings week after week — otherwise a real incident will be lost among false alarms.

Warning · Blocking is visible to customers immediately

A blocked code returns a red Non Authentic verdict to everyone who scans it, including the honest customer holding the genuine item. Where the original unit is known to be genuine, prefer to issue a replacement code for it before blocking the compromised one.