Verdict reference

Every possible outcome of scanning a product code, what it means, and what to do. This is the definitive list.

Authentic

Shown	Meaning	What to do
Authentic	The code exists, everything in its chain is active, your profile is entitled to it, and nothing about the scan is unusual.	Proceed. Full product details and history are displayed.

Authentic, with a warning

The verdict still reads Authentic and full details are shown, but a secondary line explains why the scan deserves attention. There are exactly three such cases.

Secondary message	Why it appears	What to do
Verified multiple times	You — this same profile — have already checked this exact code before.	Normal if you are re-checking your own stock. Suspicious if you are seeing the item for the first time, because it suggests a duplicate.
Held by another verifier	Another profile of your own type already holds custody of this code and has not transferred it to you.	The goods may not have been formally handed over. Ask the previous holder to transfer custody (Transfers & custody).
This code has been verified an unusual number of times	The code has passed the ceiling set by its brand — far more checks than one physical item would normally receive.	Treat as a strong counterfeit signal. The original may be genuine while the code has been copied onto many fakes. Report it to the brand.

Non Authentic

A red screen with no product details — nothing is disclosed about a code that cannot be trusted.

Secondary message	Why it appears	What to do
This code does not exist	No such code was ever issued. Either it is invented, or it was mistyped.	Re-check the characters if you typed it. If it was scanned from a QR code, treat the item as counterfeit.
This product has been withdrawn	The code was genuine, but the brand has archived it — or archived its batch, product or brand. This is how a recall or a withdrawn batch is enforced.	Do not sell or accept the item. Contact the brand: the withdrawal is deliberate.

Refusals — when the scan cannot be performed

These appear as a Verify failed message rather than a verdict screen, and return you to the camera. They say something about your profile, not about the item.

Message	Why it appears	What to do
You are not allowed to verify this code type	The active profile’s type does not match the code’s type — for example a Control profile scanning a Public consumer code.	Switch to the matching profile (Switching the active profile) and scan again.
You are not allowed to verify a code from a different creator	Your profile is restricted to one brand owner’s codes, and this code belongs to another.	Expected when you hold a brand-specific inspection profile. Use the profile issued by the right brand.
This verifier does not exist	The stored profile is no longer recognised by the server.	Remove the profile and add it again (Adding a professional profile).
Unable to retrieve your location…	The profile requires a position and none is available.	Enable location — see When location is required.
Select a verifier first	No profile is active on the device.	Open Verifiers and select or add one.
Please enter a valid code	The manually typed code is too short.	Type the full code as printed.
Camera unavailable — enter the code manually	Camera permission was refused, or no camera is available.	Grant camera access in the device settings, or use manual entry.
An error occurred	An unexpected server-side problem.	Try again; if it persists, contact support with the code and the time (Support).

A code that was never issued.

Warning · Every completed scan is permanent

Scans are recorded whether the result is good or bad, and cannot be removed — that is what makes the audit trail trustworthy. Repeatedly re-scanning the same item will eventually trigger an over-verified warning for its owner.