Verifying a product

The core task: confirm that an item in your hands is genuine.

Scanning a QR code

Prerequisites. A verifier profile must be active, the app needs camera permission, and you need an internet connection.

1. Tap Verify code.
2. Allow camera access the first time you are asked.
3. Hold the code inside the frame. Recognition is automatic — there is no button to press.

Aim the frame at the code.

A genuine product.

Entering a code by hand

Codes are always printed as text next to the QR symbol, so a damaged, dirty or badly lit code can still be checked. Type it into Enter code at the bottom of the scanning screen and select Verify.

Tip · Codes are designed to be readable

Codes use only unambiguous characters — the letters I and O and the digits 0 and 1 are never used, so there is nothing to confuse. Case does not need to be matched. Entries shorter than four characters are rejected with Please enter a valid code.

Reading the result

A product verdict screen shows, from top to bottom:

• The verdict — a large coloured icon and word.
• Brand, with a green check if the brand has been verified by AuthPlus.
• Product, Batch, and the manufacturing and expiry dates when the brand recorded them.
• The Code itself.
• Verifications — the item’s scan history, each line naming the verifier, the date, the number of checks, and marking the current Holder if there is one.
• Scan another to return to the camera, and Transfer when you are the holder (Transfers & custody).

Tip · Read the history, not just the verdict

The history is often more informative than the verdict itself. A brand-new item that has already been verified in three different cities deserves suspicion even though every one of those scans returned Authentic.

When location is required

Some professional profiles require the device’s position before a scan is accepted, so that inspections can be situated. If location is switched off you are shown Unable to retrieve your location. Enable location and try again. with an Enable location button.

1. Select Enable location and accept the system prompt.
2. If you previously denied the permission, grant it in the device settings for AuthPlus.
3. Go outside or near a window if no fix is obtained indoors, then scan again.

Note

A scan blocked for want of location is not recorded — nothing is added to the item’s history.