Frequently asked questions

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Using AuthPlus

Do customers need an account to verify a product?: No. The verification app works with no account and no registration, in the mobile app or a browser.
Does verification work without an internet connection?: No. Authenticity is decided by the server, so a connection is always required.
Can I verify a product without the mobile app?: Yes — open the AuthPlus website and choose the verification area. Everything except precise location works the same way.
What if the QR code is damaged?: Type the code printed beside it. Codes deliberately avoid the characters most often confused.
Someone scanned my product before me. Is it fake?: Not necessarily — a batch is normally checked by the factory, the distributor and the shop. What matters is the pattern: many checks, in distant places, in a short time.

How many codes can I issue at once?: Up to 1000 per issuance. Larger runs are split into several issuances, which also gives finer recall control.
Can I reuse or re-issue a code?: No. Every code is unique and permanent. Issue new codes instead.
Can I change a product's name after codes are printed?: Yes — verdict screens show the current details. What is printed on the physical label does not change, so keep the two consistent.
What size should the printed QR be?: Test before the full run. Print one sheet at the final size, on the final material, and scan it with an ordinary phone (Labels & exports).
Can I stop a single code without affecting the batch?: Yes. Archive that one code. Archiving the issuance, item, product or brand affects everything beneath it.

I forgot my password.: Use Forgot password, or sign in with a one-time email code (Signing in).
Can an administrator see my password?: No. Passwords are stored only as an irreversible hash. An administrator can set a new one for an account they create, but cannot read an existing one.
Can two people share one account?: Technically yes, but do not: the audit trail attributes every action to the account, so sharing destroys accountability.
What happens to my products if my account is archived?: They stop verifying — every code you own returns withdrawn until the account is restored (Archiving an account).
How do I get the Admin role?: Another administrator must grant it. It cannot be requested from the interface.

Is my document uploaded when I verify a file?: No. The fingerprint is computed on your own device and only that value is sent. Checking a link is different: there the server downloads the file to hash it.
Can I delete a record?: Records are archived, not deleted, so the audit trail stays intact. Archived records stop verifying and can be restored.
Who can see where a scan happened?: The owner of the scanned code, and administrators. Verifiers see their own history.
Will I be notified if one of my codes is abused?: Not by email or push — a warning appears in the dashboard and the sidebar badge (Notifications).